Listawood Ltd

Corporate Promotional Products in Fakenham

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Georgia Road
Tattersett Business & Leisure Pa
NR21 7RF

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Manufacturer of business gifts



How to get things wrong and dump your client




"This is an exact and honest account of their service. As a distributor, I rely upon trade wholesalers to supply and manufacture Promotional gifts. I called Listawood 24th nov to get a price and deadline date. my deadline was 5th and they could only guarantee 6th. Spoke to my client who said ok and I sent the order through on the 24th (same day as quote). Called them yesterday 28th as I had no communication from them and they said all was ok and acknowledgement would be with me within the hour. it didnt arrive until this morning 28th and said delivery 7th! Then they called me 20 minutes later to say they cant proceed until I pay the invoice. After numerous calls today waiting for their response they said that was the best they could do and at 3.27pm they said I had until 4pm to give them authority to proceed and pay. I spoke to my client immediately who discussed it with his company, he gave me authority to proceed at 4.30pm but needed assurance for the 7th as he had to load data on 500 usb sticks for the conference on the 8th. I called Listawood immediately and they said I had missed the deadline and they couldnt achieve the 7th and the best they could do was the 8th but couldnt guarantee it!!!! (after that I lost the will to live, not a good day to give up smoking). Basically as a company they were looking inward toward their problems and not the problems of their client. I'm left unable to fulfill an order for my biggest client who has been dumped in the mire. You make your mind up - is this acceptable?"

Steve Welsh - 29/11/2011 | report this review

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